Pagemasters Pty Ltd (Pagemasters) respects the privacy of its customers, business contacts and suppliers. Pagemasters understands that the privacy of your information is important to you.
This policy outlines the types of personal information which Pagemasters collects and how Pagemasters handles that information. The policy also outlines how you may access and seek correction of personal information which Pagemasters holds about you. This policy reflects Pagemasters’ obligations under the National Privacy Principles (NPPs) which are contained in the Privacy Act 1988.
Personal information is any information that can be used to identify an individual and includes such personal details as name, address, telephone numbers, date of birth; email address and IP address.
Pagemasters is a world leader in the establishment and operation of centralised sub-editing centres for the newspaper and magazine industry. Formed in 1991, Pagemasters is a wholly owned subsidiary of Australian Associated Press.
Pagemasters’ products and services include:
For the purposes of this policy, the products and services described in this section will be referred to as “our products and services”.
Pagemasters collects personal information about its retail and business customers and other business contacts, such as Pagemasters’ suppliers and contractors, in a variety of ways.
(a) Existing Customers
If you are a Pagemasters customer (who has asked to be provided with our products and services), Pagemasters may collect certain types of personal information about you, such as your name, address and contact information (including email address). Pagemasters collects this information in order to provide you with our products and services and to manage our relationship with you. At the time of collecting this personal information, Pagemasters may also request other information about you to assist Pagemasters in identifying which of our current and future products and services may be of interest to you.
(b) Potential Customers
Sometimes Pagemasters identifies the contact details of potential customers and business contacts through Pagemasters own investigations. If you are a potential customer, information about you may be collected for the purpose of advising you about those of our products and services which may be of interest to you. If we do collect personal information about you in this way, we will provide you with the opportunity to control how that information is used by Pagemasters. This is discussed further in this Policy at 3(b) below.
(c) Business Contacts & Suppliers
If you or your organisation enters into or is likely to enter into any business dealings with Pagemasters, Pagemasters will collect the personal information necessary for the relevant business transaction with you and/or your organisation. This will include all personal information contained in all correspondence and any agreement between you and Pagemasters.
(d) Online Collection
For anyone who deals with Pagemasters online, Pagemasters will also collect additional information as a result of your use of our websites. This additional information may or may not identify you.
Information collected through the Pagemasters website will include the information which you voluntarily provide. This may include information provided as part of a customer service enquiry or a registration form. Some pages may require you to provide your username and login.
The additional information collected online may also include the type of your Internet browser, operating system, address of the referring site, your IP address and clickstream information. Pagemasters may also collect information about the use which is made of the Pagemasters website using your username and password.
(a) Provision of Our Products and Services
If you are a Pagemasters customer or potential customer, Pagemasters uses the personal information we collect to provide you with our products and services and with information about our products and services. This includes administering your account with us, customer service and providing any information which you have requested.
(b) Information about Our Products and Services
If you are an existing or potential customer, Pagemasters may use personal information about you to advise you about our products and services from time to time.
When Pagemasters uses personal information in this way, Pagemasters will give you the option to decide whether or not you wish to receive information about our products and services and related information. Please let us know if you do not want personal information about you to be used for these purposes.
(c) Business Contacts
Pagemasters’ policy is to use business contact information (collected in relation to its suppliers and other business contacts) for the business purpose for which it was collected.
(d) Online Information
If you use the Pagemasters website to access our products and services, Pagemasters may use information about the use you have made of our websites for the purpose of monitoring your compliance with applicable terms for the use of the website, your actual use of the website, and billing. Your login name and password will identify you online.
(e) Statistical Information
Pagemasters may use information, including that collected through our website, for statistical purposes to improve the range of our products and services. If it does so, aggregated (ie de-identified) information will generally be used.
(a) Third Party Suppliers & Contractors
Pagemasters may disclose personal information to third party contractors and service providers who help us operate our business or to provide you with our products and services. This may include Pagemasters’ “information sources” who provide Pagemasters with information and materials for inclusion in our products and services. It is Pagemasters’ policy to require these third parties and contractors to only use the personal information for the purpose for which it has been provided to them by Pagemasters.
(b) Disclosures Required for Legal Reasons
For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisors. Pagemasters’ policy is to make such disclosures in accordance with the Privacy Act.
Under the Privacy Act, you have a right to seek access to information which Pagemasters holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
If you wish to exercise your right under the Privacy Act to seek access to or correct the personal information that Pagemasters holds about you, we ask that you contact Pagemasters Privacy Officer by e-mail at email@example.com, or by mail to Locked Bag 4, Collins Street East, Victoria, 8003. When contacting Pagemaster’s Privacy Officer, please provide as much detail as possible to assist us to follow-up your request.
In the first instance, we will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our computers, databases and in paper files, and which may be used by Pagemasters on a day to day basis.
To provide you with access to this personal information, Pagemasters will ordinarily provide you with a print-out of the relevant personal information from our databases, or with photocopies of records which are held only on paper files. If personal information about you (for example, your name & address details) is duplicated across different databases, we will generally provide you with one print-out of this information, rather than multiple print-outs. Ordinarily, Pagemasters will not charge you for the cost of providing this type of access to these records.
For legal and administrative reasons, Pagemasters may also store records containing personal information in its archives. You may seek access to the records held by Pagemasters which are not current records, but if you do so, we may charge you for the cost of providing access.
Also, please be aware that if the relevant personal information was collected before 21 December 2001, Pagemasters will only provide you with access in accordance with section 16C of the Privacy Act 1988. This states that access must only be provided to personal information collected before 21 December 2001 if we use and disclose that information after that date, and that providing access would not cause an unreasonable administrative burden or unreasonable expense.
If you are of the view that personal information about you is not accurate, complete or up to date, please provide Pagemasters’ Privacy Officer with your request for correction. Pagemasters’ policy is to consider any requests for correction in a timely way.
Pagemasters takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected, protected by firewalls and satisfy other industry standard security measures, and if personal information is held on paper files, it is only accessed by authorised personnel.
Locked Bag 4
Collins Street East
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Australian Privacy Commissioner by any of the following methods:
TEL: 1300 363 992 (for the cost of a local call anywhere in Australia);
TTY: 1800 620 241 (this number is dedicated for the hearing impaired only, no voice calls);
MAIL: GPO Box 5218, Sydney NSW 2001;
FAX: +61 2 9284 9666;
or EMAIL: firstname.lastname@example.org.